Understanding Australia’s Support at Home Program: What Families Need to Know

Australia’s aged care system is changing, and many older adults and families are seeking clarity. From 1 November 2025, the Support at Home Program will replace Home Care Packages. But what exactly is changing — and how does it affect the support you or your loved one receives at home?

The Support at Home Program aims to create a more flexible and needs-based system for in-home aged care. Instead of fixed package levels, seniors will receive a service classification tailored to their needs — which can change as health and
daily requirements evolve. This means greater access to clinical care, independence and domestic supports. Providers like TSM Seniors are helping families stay informed and transition from the Home Care Packages program seamlessly so that services continue without disruption. Families are encouraged to engage with My Aged Care and Services Australia early, understand assessment requirements and review care plans regularly to ensure support remains aligned with goals and wellbeing.